Terms & Conditions | London Sweet Centre

Terms of Service

Proprietorship information

We are London Sweet Centre, 104 Soho Road, Handsworth, Birmingham, B21 9DP, UK. Tel: +44(0121-554-1696) ; E-MAIL: info@londonsweetcentre.com and any reference to “we” or “us” or “our” shall be construed accordingly. We own and operate this website. “You” and “your” means a user of the registration service on this website or a user placing an order or delivery service from this website.

Capacity to Contract
You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us.

Next-day Delivery Service
All orders from www.londonsweetcentre.com are processed as a “Same-Day Dispatch”. London Sweet Centre,  will strive to process your order and dispatch it to the courier company the next business day (excluding Friday, Saturday and Sunday) or the same day provided you have ordered before the cut-off time, which is 1pm. In some circumstances, your goods may not be delivered to you on time, even though London Sweet Centre has dispatched your order the within the time given. Since London Sweet Centre has booked a next-day delivery, we will not be held responsible if the delivery of your order is delayed by the courier company or any other third party, including but not limited to the customs in the shipment country and the receiver of the goods as prescribed in the shipment details. Once you have received your shipment tracking number via email, it is your responsibility to check the progress of your shipment with the courier company. It is also vital that customers ensure that they refrigerate their goods upon receipt, (sweets / chilled items or fresh items). Frozen items should be kept in the freezer upon receipt.

Non-delivery of Items
All orders require a signature on delivery, which will usually occur between 8.00 a.m. to 6.00 p.m., Monday to Friday in the UK mainland only. Please ensure that someone is available to accept delivery during these hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange a re-delivery. It will then become the recipient’s responsibility to contact our courier to arrange a suitable re-delivery date. If no contact is made re-delivery may be attempted without further contact with the recipient. London Sweet Centre will not accept any liability for any loss or damage by reason of a delivery failure owing to the recipient not being available, or if the goods perish and become inedible as a result of non-delivery. In the event that London Sweet Centre has failed to dispatch your order, you will be entitled to a full-refund or having your order dispatched at a later date.

Possible Delays
Under certain circumstances, it may not be possible for London Sweet Centre, to dispatch your order the next-day. In the event that you have provided incorrect or insufficient shipment details, your order will be on hold until you provide us with the correct shipment details. In the event that you have requested any products which are out of stock, we will hold your order until we have the items in stock and dispatch your order at a later date. Out of courtesy we may try to contact you via email or telephone to inform you that there are items out of stock; with your permission we may switch the products out of stock for other products of a similar value so that we can dispatch your order on time.

Fragility of items

All orders are dispatched with clear notices for the courier to handel your order correctly informing them of their fragility. However, on rare occasions, you may find  these items may break upon receipt. London Sweet Centre will not be held liable for such instances and if customers purchase these items they agree that they accept the delivered product  as is upon receipt.

Cancellation Policy
Since all orders from www.londonsweetcentre.com are processed as a “Same-Day Dispatch” all orders are priority orders and therefore cannot be cancelled as any usual service, we do require at least 24-48 hours prior notice to dispatch for cancellation. Please do not order from us online unless you are 100% sure you require our products and services. If you have ordered for an advanced date you may cancel your order less than the value of 100.00 GBP 24 hours before the due dispatch date. For larger orders over 100.00GBP we will need at least 2-3 days prior notice to dispatch date to cancel your order. Cancelling orders with a value of 100.00 GBP or more will incur a 25% handling and restocking fee.